Saturday, November 23, 2019

Microsoft marketing Essay Example

Microsoft marketing Essay Example Microsoft marketing Essay Microsoft marketing Essay inter-group rivalries) is generally considered to be more powerful than conflict present at an individual level a phenomenon known as the discontinuity effect. When is conflict functional and when is it dysfunctional? According to researcher it depends on type of conflict. There are three kinds of conflict, task conflict, relationship conflict and process conflict. The first is Task Conflict, that conflict means over content and goals of work . Task conflict arises when intra-group members disagree on issues that are relevant to meeting shared goals. Second is Process Conflict, that conflict happen when over how work gets done which refers to disagreement over the methods or procedures the group should use in order to complete its tasks. It occurs when strategies, policies, and procedures clash. Relationship Conflict it means conflict base on interpersonal relationship, it is also known as affective conflicts, personality conflicts, emotional conflicts, or relationship conflicts, are conflicts that occur when group members dislike one another. One study of high level corporate executives revealed that 40% of disputes were due to individual enmity between the principals without specific reference to other issues (Morrill, 1995, p. 69). Criticism, when one person evaluates another, or his/her work negatively, is one common cause of personal conflict. When your work at a team, a group and you see the conflict arise, how do you handle it? If a team member has a conflict with the team leader, the first step is to identify the type of conflict. The most conflict happen is Relationship conflict and how to handle it. It means discussed rivately between the team leader and team member, or between member to member. Lets talk about conflict between team member and team leader. In my opinion the team member should explain for leader that there appears to be conflict and how he or she wants to resolve it, team leader should be gather them and talk together, slowly analysis and solve problem. Team leader need to understand team member and after that he can make an event, for example, do a gamble mean Leader. It means every team member can become the team leader, and then all team members can understand difficulties of team leader. In conclusion, team conflict is n important and integral part of any team that exists. As we have outlined it in this chapter, conflict, if approached effectively and managed appropriately, can exponentially work in the favor of any team. In my opinion appropriate management of the relative type of team conflict at hand is critical for teams to be successful. These concepts will help teams improve their functionality and dynamic effectiveness in an effort to reach their ultimate goals in reaching to be a high performing team. 4. b Control Measure for employee and organization At this part I will manager of a customer call for time share vacation. The question is how to control to see efficient and effective an employee Control measure for employee: I believe individual employees should be measured as to how many calls he or she handles in a day, the number of time shares they have sold, positive or negative survey TeeaoacK In tne areas 0T Trlenallness ana Knowledge 0T products or services offered. Then I want to add control measures to monitor the knowledge of products or services of each individual in relation to set targets. I would like to evaluate methods being used by the individual to make their sales, so I can control measure by monthly sale. The end of the day, whether in the private, public or voluntary sector, it is all about adding value. Employee satisfaction and customer satisfaction are always a means to an ends, in some higher purpose. Measuring contribution towards that higher purpose is surely the ultimate measure of success. Control measure for organization: For the call center as a whole, I would like to measure the total number of calls received in a day, the number of dropped calls or missed sales in a day, whether calls are being dispersed evenly amongst representatives working in a given day and how many calls each person takes on average in a day. After that I will implement stronger controls in measuring the total sales on a daily basis, to compare historical data year over year for profit and call history data. So last year total sale will be control measure. Another solutions is depending on index, It means when the index rate goes up, it means that your financial measurement in case of financial index is satisfactory and no immediate action required even if one of its indicator is not doing well and so on if index goes down.. With further drill down to its indicator you can point the reason that affects this drop that will give you a focus and quick win olution technique to raise the performance in limited time. Feedback control refers to the control that concentrates on the post organizational performance. So for this situation I will use feedback control to assess the performance. Range goal means standards that set a balance between the short range and long range goals. 1 . Task la and 1b 1 Task 4a and 4b References.. 86 Appendix 97 Table of contents List of references 2. Task 2a and 2b . 3 3. Task 3. 7 5. List of 1. Richard Perrin page 4by Michael Watkins May 15, 2013 2. Decision Making Process In Management Problem Solving. 2013. Decision Making Process In Management Problem Solving. [ONLINE] Available at: http://kalyan- city. blogspot. com/2010/06/decision-making-process-in-management. html 3. The Brilliant Business Model Behind HMs Clothes Recycling Plan Businessweek. 2013. The Brilliant Business Model Behind Hs Clothes Recycling Plan Businessweek. [ONLINE] Available at: businessweek. com/articles/2013-06-24/the- brilliant-business-model-behind-h-and-ms-clothes-recycling-plan.

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